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Centro de ayuda
  1. Centro de ayuda
  2. Soporte a Licitadores

Soporte a Licitadores

Si eres una empresa y necesitas ayuda para licitar a través de uno de nuestros portales aquí te ofrecemos diversas opciones de soporte.

Envía una solicitud o incidente

Envía una solicitud o comunica un problema.

Los campos obligatorios están marcados con un asterisco*

Indique el nombre del organismo en el cual quiere licitar.

Indique el número de expediente de contratación sobre el que quiere realizar su trámite (o varios números si su solicitud es sobre varios expedientes).

p. ej., 17/Apr/26
p. ej., 04:13 PM

Indique la fecha y hora límite del trámite que desea realizar

Indique brevemente el motivo de su solicitud

Describa detalladamente el motivo de su solicitud.

Arrastra y suelta archivos, pega capturas de pantalla o busca

Por favor adjunte captura de pantallas o cualquier otro documento que ayude en la explicación de su solicitud.

Con la tecnología de Jira Service Management
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